0845 533 5358 Telephone Number
When calling from a UK landline this 0845 number costs the same as that of a local call. We will pay the overseas part of the call.
Mobile charges will be higher.
Privacy Policy
At Condor Golf Holidays we understand and respect the importance of your privacy. It is our policy that personal information, such as your name, postal address, e-mail address or telephone number is private and confidential.
On the 25 May 2018, a new European legislation regarding personal data privacy came into effect with the objective to protect your personal data. Condor Golf Holidays are committed to being transparent with you about how we treat your personal information. Accordingly, the personal information you provide is accessible only by designated staff and is only used for the purpose for which you provide the information (such as to book a golf tee time). Personal information is not released to third parties, except if release is required by law, or is pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.
Booking Terms & Conditions
Important notes;
From Early 2022; NON-EUROPEAN debit or credit cards (i.e. a British card held in GBP) are subject to a 1.5% fee. We do not charge for credit card fees (we cover the costs ourselves) except when a NON-EU card is used, then we will be forced to charge the additional 1.5%.
If a bank transfer is preferred and the payment arrives from a non-European bank account, then it is also subject to a fee; 18 euros for transactions between 1 euro and 5000 euros and 0.35% for all transactions over 5000 euros.
We are now also charged a fee for bank transfers from ourselves to our non-European clients (i.e. UK clients). For example; If rain has stopped play and a Course gives us a credit, we in turn then give you a credit. If however you prefer a refund then a bank fee of 35€ (per 4,500€) would need to be discounted from the refunded amount. If an incorrect BIC/SWIFT is given, this also has an additional bank fee of 10 euros.
We sincerely apologise for these charges for our non-European clients but we have no choice.
Booking form;
As we list our green fee prices, you may use this form to make a tee time booking. We aim to reply to each booking request within 2 working days. We request the credit card details at the time of a booking to ensure that it is a true booking, however we will only debit a client's credit card once the preferred tee times, days and amount payable have been agreed by the client.
Quotation form;
Please use this form if you would prefer a quotation for golf green fees or a golf holiday. We aim to reply to each quotation request within 2 working days. A deposit will be requested once all aspects of the holiday have been agreed, booked and confirmed.
Confirmation;
Once all aspects of the booking have been agreed, booked and confirmed, Condor Golf Holidays will send an email confirmation. The confirmation will clearly state all details of the booking, including the booking reference, the balance/deposit to be paid and the date by which it is due. A contract will form between Condor Golf Holidays and the client once the deposit/balance has been paid and will end after the holiday has finished.
Payment;
A deposit (25 euros per person if golf only and 50 euros per person if a golf holiday package) will be requested once your booking is confirmed. We then request the remaining balance 6 weeks before your holiday. If the departure is within 6 weeks, the full amount will be necessary once your booking is confirmed. If the booking is less than 50 euros per person, the full amount must also be paid on confirmation of the booking.
We accept European bank transfers and credit cards with no extra charge. Non-European bank cards are subject to 1.5% fee (please see above). Unfortunately, we cannot accept American Express. Payment can be made via our secure (SSL) gateway (details on request) or details can be given over the telephone. The secure gateway is a way of us safely receiving your card details - we then debit your card using the credit card machine here in our office.
All prices are in euros.
IVA (tax) is included within all quotations and listed prices. Condor Golf Holidays cannot cover any extra costs arising from a tax increase. The client must pay the difference.
Itinerary;
Once a deposit has been received by Condor Golf Holidays we will email an itinerary confirming and outlining the booking.
Vouchers;
Once the full payment of your booking has been received by Condor Golf Holidays we will email you your vouchers, please remember to print them and take them with you as they are proof that you have pre-paid. These vouchers contain details of the booking, contact details of the supplier and driving directions.
Alterations;
After a completed booking, Condor Golf Holidays will accept and make any small changes without charge. If complicated or multiple changes are made, an administration fee of 25 euros per change or per person will be charged. Alterations can only be made up to 30 days prior to departure. Changes requested within 30 days are subject to the prior approval of our suppliers.
Cancellations;
Condor Golf Holidays reserves the right to cancel a booking within 30 days of departure if, after repeated requests, payment has not been made. In this case, the deposit will not be returned.
If you wish to cancel a booking, with a valid reason and provided it is not within 6 weeks of departure, we will keep the deposit paid towards a future booking. Alternatively, we can refund the deposit (minus any original non-European bank fees paid and minus the 35€ non-European bank fees to return the money to you - please see the ‘Important Notes’ above - we can provide a letter for you to re-claim these amounts from your insurance company if appropriate).
If a booking is cancelled within 6 weeks of departure, Condor Golf Holidays reserves the right to withhold the deposit. All further refunds will be subject to each individual supplier and their timelines. For example; 1 golf course may allow cancellations up to 48 hours before play, but another may not allow cancellations within 30 days before play. Details of each individual supplier's cancellation policies, concerned with your booking, can be requested by email. Refunds are normally given as a credit towards your next booking (as we in turn receive a credit from the golf courses and hotels, not a refund).
If a booking is cancelled within 6 weeks of departure and a valid medical certificate can be provided, then most golf courses are happy to give a full refund. Condor Golf Holidays in turn will refund the full amount received, including the deposit (minus any original non-European bank fees paid and minus the 25€ non-European bank fees to return the money to you - please see the ‘Important Notes’ above - we can provide a letter for you to re-claim these amounts from your insurance company if appropriate).
Please note;
Many prices are based on the number of people within the booking. For example, if there were an even number of people, and 1 cancellation, a single supplement would then be required for 1 of the rooms. Prices for the transfers are also divided by the number of people, so again if there is 1 cancellation the cost would raise slightly for all other people within the booking.
Cancelled play;
If your game falls on a rainy day, the closure of the Course is subject to the discretion of each individual Golf Course. Some Courses have a very strict cancellation policy and will only close in the event of lightning, others are more lenient. Some Courses will offer you a voucher (for 9 or 18 holes depending on how many holes were played) to play another day, others will ask you to contact ourselves. When you contact us about a rain cancellation, we will in turn contact the Golf Course to check that they were closed (if the Course was open then no refund will be given). If closed, those Courses will then offer us a credit (again for 9 or 18 holes, depending on how many were played). We in turn then offer you a credit to use on your next booking at that golf course (if the Golf Course allows us to use the credit for another customer, then we can allow you to use the credit with us on any further booking). If you prefer a refund, then an administration fee of 25 euros would need to be applied (minus any appropriate non-EU bank fees - please see above).
Any holes played on temporary greens or tees during wet weather are not refundable. A buggy or trolley, consigned to the paths during bad weather, is also not a cause for a refund.
No-Shows;
'No Shows' will not be refunded.
Disputes;
Many hotels, golf courses, transfer companies and golf schools will not accept a complaint if it is received after your holiday has ended. They all prefer to be made aware of any event whilst you are still in the resort so that every attempt can be made to rectify any situation. Condor Golf Holidays will make every effort to resolve any disputes. If a stalemate situation arises, then occasionally it may be necessary for the client to continue the dispute directly with the supplier.
Force Majeure;
Condor Golf Holidays does not accept responsibility for any cancellations or alterations due to a force majeure event.
Website;
Condor Golf Holidays reserves the right to change any prices or descriptions when deemed necessary. Once the full balance has been paid, no extra charges will be brought to the client, however if only a deposit has been made any price increases will be charged to the client. If a price has been reduced, we will always credit the client with the difference.
We believe all information to be accurate and regular updates will be made to our website, however we cannot be held responsible for any changes, omissions or errors contained in our website or our newsletters.
Insurance;
Condor Golf Holidays urges all clients to take out individual travel insurance, including golf cover. The additional golf cover can insure against damage, loss or theft of golf equipment (including clubs) as well as irrecoverable green fees that you have paid for if you need to cancel or curtail your trip. Some companies will even cover the 'Hole in 1 bar tab!'.
Spanish Golf Federation insurance;
A fee of 1.50 to 3 euros per person could be charged at some Golf Courses on the day of play.
Golf Course Etiquette;
Please abide by the rules of each individual golf course. Conduct all regular golf etiquette, be at the Course on time, with your handicap certificate and Condor Golf Holidays voucher and with the appropriate attire.
All Golf Courses reserve the right to make up a 4 ball when necessary.
Transfers;
We work with some highly respected companies in each golf destination that we sell. Transfer companies have a difficult job and each day is a new jigsaw puzzle for them! Traffic, late clients, delayed flights, the airline has lost some luggage etc. can all cause small delays. There may be occasions where a transfer is impossible (through no fault of the company) and a replacement service will be found - they may send another vehicle or ask you to take a taxi (you would then be refunded for that taxi). Please do not take a taxi, before receiving the green light from ourselves or the transfer company as your taxi may not be refunded.
Car Hire;
Due to the fairly new system of car hire companies charging in advance for a full tank of fuel (then requesting that the vehicle be returned empty) we recommend that you only choose firms that offer full to full or quarter to quarter fuel policies. It is also recommended that you purchase an 'excess waiver insurance' online before you travel, as this is a much cheaper way of having full cover. Buy an annual policy if you intend to hire a car more than once a year. We no longer offer car hire, but can help with advice if necessary.
Important; Before travelling;
Please remember all documents related to your booking i.e. passport, airline tickets/confirmation, insurance paperwork, driving license, handicap certificates and Condor Golf Holiday vouchers.
Thank you for booking with Condor Golf Holidays!